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  1. Zenva Help Portal
  2. Payments

Payments

Questions regarding billing details, payment methods, and invoices.

Invoices & Orders

  • How do I find the order number of my purchase?
  • How can I download an invoice of my Zenva purchase?
  • Can I get an invoice for subscription payments?
  • How can I get a tax/GST receipt (Australia-based order)?

Payment and Billing

  • What currency are the prices in?
  • What payment methods are accepted?
  • Do you accept eChecks through PayPal for subscriptions?
  • How can I change the billing details for my account?
  • How do I remove a saved payment option?

Payment Issues

  • My payment was declined or I'm having issues with my debit/credit card. What do I do?
  • I was told I was refunded, but haven't received my money yet. Where is it?
  • [Non-Subscription Products] Why is there a pending payment order listed on my account?

Purchasing Information

  • How can I buy an individual course or Lifetime Access Package bundle without subscribing?
  • How do I remove a product from my cart?
  • Can I purchase courses as a gift?
  • Can I purchase a course or curriculum through the Zenva app?
  • How do I use my coupon code?
  • Can you trade or discount individuals courses if I buy multiple bundles that have them?
Zenva Help Portal