Payments

Invoices & Orders

• How do I find the order number of my purchase?
• How can I download an invoice of my Zenva purchase?
• Can I get an invoice for subscription payments?
• How can I get a tax / GST receipt (Australia-based order)?

Payment and Billing

• What currency are the prices in?
• What payment methods are accepted?
• Do you accept eChecks through PayPal for subscriptions?
• How can I change the billing details for my account?
• How do I remove a saved payment option?

Payment Issues

• My payment was declined or I'm having issues with my debit/credit card. What do I do?
• I was told I was refunded, but haven't received my money yet. Where is it?
• [Non-Subscription Products] Why is there a pending payment order listed on my account?

Purchasing Information

• How can I purchase an individual course or Lifetime Access Package bundle for a one-off payment?
• How do I remove a product from my cart?
• Can I purchase courses as a gift?
• Can I purchase a course or curriculum through the Zenva app?
• How do I use my coupon code?
• Can you trade or discount individuals courses if I buy multiple bundles that have them?