If you've gone to your My Courses page and suddenly cannot locate a specific course or any of your courses, there can be a few reasons why. Below we'll outline the most common reasons you might not be able to see your courses:
If none of the situations below describe or resolve your situation, please reach out to us at your earliest convenience on our help desk.
An individual course can't be found
1. An inappropriate filter has been selected.
We offer easy ways to both filter your courses by curriculum/bundle as well as filter courses by category. If you've selected one of these by accident, you may not be able to find a course if it doesn't fit the criteria.
To reset these filters, you should select the All Courses curriculum filter and the All category.
2. The course merely needs to be searched for.
If you have a lot of purchases, it can be easy to miss a specific course in your line-up. You can use the filter search bar to easily search for courses by name. If you cannot find a course this way, you may also wish to make sure to check the Completed tab to see if the course is there.
3. The course was archived.
To keep up with the latest technologies, we occasionally archive courses we no longer consider valuable for students. For those who purchased the course, you can still access it by searching for it as described in the step above.
For subscribers, the course will be moved to the Archived Courses curriculum view for 30 days before being removed from the service entirely.
For more information on our archival processes, please view the following article: Course Update Policy
All courses can't be found
1. You might have purchased/subscribed for your courses under one account, and accidentally created a second account when logging in with a different method.
Accounts on Zenva Academy are tied to your email address. If you signed up for an account using your email and then tried logging in via Facebook or Google, this may result in two accounts being created if the email address for that social account is different from the original email you signed up with.
Additionally, if you have used both Facebook and Google login to signup for the Zenva Academy site, and each of these services have a different email of yours registered with them, then two different accounts will be created for you on our site (one for each of your email addresses provided by the social login services).
The solution to this is to sign into the Zenva Academy website using the account that you purchased the courses under (you may have to sign into multiple accounts if you do have more than one account).
You may also wish to review the following articles for further information regarding accounts:
A) Is it possible to merge two different accounts?
B) I am planning to delete my Facebook or my Google account, but I used those to sign up for the Zenva Academy. How can I continue to access my courses?
C) Can I move courses purchased from one account to another?
D) Can I access the courses I've purchased on other websites?
E) I've lost access to the email address linked to my account. What do I do?
F) I forgot my Zenva Academy password. How can I reset it?
2. Despite appearances, your purchase transaction may not have completed.
Check out our existing Knowledge Base article covering this scenario so that you can double-check the transaction did indeed complete: I completed a purchase, but cannot access my course. What should I do?
3. If you're on the subscription plan, your plan may have been canceled or put on hold.
When it comes to subscription plans, you will only maintain access for as long as your subscription is active. To check if your subscription is active, you can view the My Subscription page under My Account and check the Status field as shown below. You should see the phrase Active if your sub is current.
If none of the situations above describe or resolve your situation, please reach out to us at your earliest convenience on our help desk.