Purchases made on the Zenva Academy website
If the course was purchased through our Zenva Academy website, then please make sure that the purchase transaction actually completed by verifying the charge on your Paypal account, credit/debit card, or whichever method you used to pay for the course.
If the transaction did not complete, then you will not see the transaction on the activity page on the site of your payment provider. Additionally, it may show up as a canceled transaction, in which case you would still not be able to access any course(s) you purchased as the transaction did not actually complete.
Please also ensure that you are logged into the same account that you used when making the purchase. For example, if you had used your Facebook account to login to the Zenva site, and now you are using your Google account to login to the Zenva site, each of those accounts would have a different profile on our Zenva Academy site.
If you've tried all of the above and find that you still cannot access your purchased course(s), please reach out to us through our contact page. In this request, please provide us with the corresponding Paypal/Stripe transaction number and the Zenva Academy order number that was sent to your email account.
Purchases made through sites other than the Zenva Academy website
If the purchase of the course was not made through the Zenva Academy website, then please look at this Knowledge Base article Can I access the courses I've purchased on other websites?
Accessing the course after completion of the purchase
Once you've purchased a course on Zenva Academy, it will appear in your My Courses section
- Navigate to My Courses on the Zenva Academy website
- Once you're in the My Courses section, click on the course you'd like to access. If you're having trouble locating it, you can use the Curriculum tabs to sort products by a specific curriculum if you have one. If you don't have any curriculums, you can also use the search box under All Courses to look for a specific course.
- Once clicked on, you'll be brought to the course's lesson curriculum. Click on the first lesson to begin learning!